Universal Viewer – Enrich your Collaboration – Microsoft Teams & XERO Universal Viewer

Anywhere, Anytime

Microsoft Teams and Agfa HealthCare’s XERO Universal Viewer, working together. Secure, virtual collaboration across the enterprise, combined with “anywhere, anytime” access to the patient’s holistic imaging history.

Immediate collaboration with colleagues, wherever they are, has become even more important than ever.

By integrating Microsoft Teams and the Agfa HealthCare XERO universal viewer, using patented Agfa HealthCare technology U.S. patent # 9258297, Microsoft and Agfa HealthCare have created a secure virtual meeting space that enables “anywhere, anytime” instant connection and image sharing, all from a single, familiar platform. Care team members from across multiple specialties can meet remotely to discuss medical cases and provide treatment-decision support, for efficient decision-making and improved delivery of clinical care.

‘Instant collaboration’ without boundaries

Fast and secure communication between care providers is key to timely treatment. The integrated Microsoft Teams and XERO platform revolutionizes how care providers collaborate.

Instead of spending time to locate a colleague for a consult, the physician simply shares the images on the relevant channel in Microsoft Teams.
Multiple clinicians can discuss the images either by video or chat, in ad hoc or scheduled multidisciplinary team meetings.
Colleagues can join in the discussion from anywhere, with any mobile device. There is no need to log in on a hospital computer.
Remote- and home-working colleagues can collaborate and share information online, safely and securely.
Any hospital can gain access to a virtual group of specialists, spread across regions, countries and even globally.

The Microsoft Teams/XERO tool can be rolled out to different specialties at your own speed. It has already proven useful for a large number of specialties, including:

radiology
pulmonology
infection disease
critical care
neurology
ophthalmology
dermatology
cardiology

Secure and auditable communication

Integrating Microsoft Teams and XERO empowers care providers to get the right information to the right people at the right time, while keeping images and patient data private and secure:

The cloud-based environment of Microsoft Teams ensures that only clinicians who are part of the network have access, which helps safeguard patient privacy.
The software is audited, and the information is stored securely in an IT-audit record repository.
Colleagues can join in the discussion from anywhere, with any mobile device. There is no need to log in on a hospital computer.
You can track who has accessed what information.

Easy to install and use

The Microsoft Teams and XERO integration can be deployed via a simple plug-in, without interrupting the users’ workflow. Once installed:

Physicians can share images by simply clicking on a button within the XERO viewer, and selecting the channel or team of experts they need to connect with.
Care providers receive all their notifications from one platform, one time: no more multiple messages from different sources.

One-click COVID-19 team

A ‘COVID’ button was programmed for the XERO viewer navigation bar, enabling physicians to transmit images immediately to a predefined team of specialists, including pulmonologists, infectious disease experts, and more.

This has helped eliminate delays in critical care, by creating dedicated virtual triage teams. Hospital staff save time and effort, while improved care coordination may enhance patient outcomes.

One click collaboration in your health organization

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Use case 1:

Ad hoc consultations that accelerate treatment decisions

A patient comes into the emergency room during the weekend. After imaging, the physician needs a consult from a specialist, in order to determine the best treatment.

With just the click of a button in XERO, the physician shares the image with the appropriate ‘expert’ channel in Microsoft Teams. The specialists in that group each receive a single notification. One who is available immediately responds to the physician, in a virtual consultation. Together, they decide on treatment for the patient.

Expert Team – Engagement

One click broadcast of an image sharing link from XERO or Diagnostic Desktop into MS Teams expert team channel. Provide feedback in the chat with simple access to the images.

Accelerate treatment decisions in complicated emergency cases that require expert decision support by enabling ad-hoc virtual consultation with relevant images at hand.

Immediate image sharing and ad hoc consultations are also particularly useful for:

Rural hospitals without in-house specialists
After hours and during night shifts
Time-sensitive emergency situations such as stroke cases
Teaching hospitals, to enhance communication between residents and senior doctors
Diagnosis support for resident physicians

Use case 2:

Collaboration sessions improve efficiency of treatment decisions

A patient comes into the emergency room, and is diagnosed with a stroke. Timely assessment and treatment are key factors in the patient’s short- and long-term outcome.

With one click from XERO (or the diagnostic desktop), the physician launches a collaboration session with the stroke team. All the team members are able to immediately connect, in order to make informed and shared decisions on treatment, and to coordinate care.

Expert Team – Collaboration

One click broadcast of a collaboration session from XERO or Diagnostic Desktop into MS Teams expert team channel. Join a live discussion, dynamically collaborate in group with the images at hand.

Accelerate and improve quality of treatment decisions by ad-hoc connecting relevant care team members virtually to medical cases with relevant images at hand.

One-click collaboration sessions that virtually gather team members are also very useful for:

Multidisciplinary boards, tumor boards, etc.
A critical care channel, connecting the attending physician to the critical care team
Trauma teams that can support remote sites without their own teams
‘Virtual’ expert teams of specialists, who may be located anywhere in the world
Other types of teams, such as ‘COVID-19’, ‘pulmonology’, ‘cardiology’, etc.
Remote working, facilitating consultation and data sharing between colleagues in the hospital, and those working from home

“When we think about how people share information, it’s really important that we use a channel that everyone else is using. Doctors aren’t using the XERO viewer all day, so its collaboration functionality isn’t always available. Microsoft Teams, on the other hand, is accessible anywhere, anytime, on mobile devices and desktops.”

Paul Lipton, Agfa HealthCare’s global solutions manager, strategic integrations and enterprise viewing

“It’s a good example of the innovation in healthcare that has been triggered by the pandemic. Some of our customers in healthcare are seeing three-, four-, or five-years’ worth of transformation happening in a matter of months.”

Andrew Graley, Microsoft’s senior industry manager for healthcare.

“This has proven to be an indispensable tool for collaborative working during the current social-distancing constraints. Its functionality allows clinicians to remotely share and discuss individual cases securely on any device, including mobiles.”

Dr James Diss, Radiology Registrar, Princess Alexandra Hospital NHS Trust